faq

Read Most
Frequent Questions

How long does it take to build a website?

It takes approximately 6-10 weeks to build a website from start to finish, providing we have all the information from you. Our full web design process is broken down here. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.

What will you need from me?

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…

  • Images of you and your team
  • Images of your workplace
  • Content for the website e.g. text, PDFs etc
  • Staff Profiles
  • Any Videos you would like adding to the website
  • Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

Do you offer a payment schedule?

Yes, we split the payment into two. The first 50% is usually taken once you have seen the mockup of your homepage and you’re happy to move forward. The following 50% is taken 30 days after this.

Who hosts the website?

If we build your website, we will generally manage the hosting for you so you don’t need to do anything. We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has unlimited bandwidth

What if I don’t want to manage the website at all. Can you do it all for me?

Yes, we can arrange a maintenance package to suit your needs.

Do you do SEO for my website when you build it?

It depends which package you choose. SEO is usually an ongoing commitment and will require continuous work. However, we do offer a package that will start you off on the right foot.

The Digital Elite website plan includes basic on-page SEO for 10 pages. This means we’ll perform keyword research and optimise it for search engines.

I’m on a strict budget. Do you have any low cost options?

A custom website can be a big investment and not all small businesses have the budget for you. We offer a budget package which will help get you online with a nice looking website fast. Learn more about our budget package.

Can I update the website myself once it’s been built?

Yes. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments. We use a easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.

I already have a website, how easy is it to change it?

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Will my website be mobile friendly?

Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

Do I need hosting?

Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.

How much does hosting cost?

Hosting usually costs less than R100 per year. It can cost a lot more depending on your requirements. 

Who hosts the website?

If we build your website, we will usually host it for you and you don’t need to do anything. We pay the hosting fee for the first year and we’ll send you an invoice once a year thereafter. Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.

Who will own the domain?

You will own the domain. We will register the domain in your name and address and it belongs to you. This means you have ultimate control over it.

What if I need help on my site down the road?

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for years, so we aren’t going anywhere anytime soon.

submit a ticket

Not Found Your Answer? Just Ask Us!

    More Help

    Our Support Team
    will Always Assist You 24/7

    For Customers

    We have seen great successes with everyone companies.

    For Partners

    Every business and industry requires an approach.

    For Business

    You make sure you know how campaign is performing.

    For Startups

    To generate highly focused leads ready to purchases.