FAQs
faq
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Frequent Questions
It takes approximately 6-10 weeks to build a website from start to finish, providing we have all the information from you. Our full web design process is broken down here. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.
It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…
- Images of you and your team
- Images of your workplace
- Content for the website e.g. text, PDFs etc
- Staff Profiles
- Any Videos you would like adding to the website
- Login details to your existing website
Some of this might already be on the existing website, in which case it can be transferred over to the new site.
Yes, we split the payment into two. The first 50% is usually taken once you have seen the mockup of your homepage and you’re happy to move forward. The following 50% is taken 30 days after this.
If we build your website, we will generally manage the hosting for you so you don’t need to do anything. We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has unlimited bandwidth
Yes, we can arrange a maintenance package to suit your needs.
It depends which package you choose. SEO is usually an ongoing commitment and will require continuous work. However, we do offer a package that will start you off on the right foot.
The Digital Elite website plan includes basic on-page SEO for 10 pages. This means we’ll perform keyword research and optimise it for search engines.
A custom website can be a big investment and not all small businesses have the budget for you. We offer a budget package which will help get you online with a nice looking website fast. Learn more about our budget package.
Yes. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments. We use a easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.
If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.
Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.
Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.
Hosting usually costs less than R100 per year. It can cost a lot more depending on your requirements.
If we build your website, we will usually host it for you and you don’t need to do anything. We pay the hosting fee for the first year and we’ll send you an invoice once a year thereafter. Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.
You will own the domain. We will register the domain in your name and address and it belongs to you. This means you have ultimate control over it.
We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for years, so we aren’t going anywhere anytime soon.